Ticket number 772006
Fool me once, shame on you. Fool me twice, shame on me.
Many weeks ago, I was doing some alt trading on bittrex and they asked me to enhance verify after I was already enhanced verified. I submitted the documents again and they disabled my account and locked me out of my funds for weeks because I re-uploaded the same documents, at their request.
After weeks of support tickets, tweets, etc. I decide to post on r/Bitcoin about Bittrex locking me out of thousands. The post was #3 on r/Bitcoin and was viewed over 50,000 times.
The same day I made the Reddit post, they reactivate my account (quite a coincidence, huh?) but the alts they froze me with had lost so much value in BTC over the weeks. Bittrex caused me to lose a lot of money by locking my account.
Fast forward to a few days after they reactivate my account. I trade some BTC for 1000 Ark and withdraw it to my wallet address. Ark is shown as withdrawn from Bittrex, but it is not visible on the Ark blockchain or in my desktop wallet. I post on r/arkecosystem about this and the same thing has happened to multiple people with ark and Bittrex over the past few weeks.
This is $7500 of mine that has vanished off of Bittrex. I will not be using this exchange again. Bittrex HAS to get their shit together because they are costing people time, energy, money, and most importantly, their mental health. Nobody likes seeing $7500 vanish without a trace from a company that doesn't respond to support tickets, tweets, or provide users with access to their slack.
Beware of Bittrex.
Please upvote for visibility.
Edit: This post must have caught someone at Bittrex's attention because they resolved the issue almost immediately once this post caught on. Once again, I know it's not coincidence, like last time. Both times Bittrex solved my issues was due to tens of thousands of people viewing a Reddit post, while there are hundreds if not thousands of other users with support tickets in waiting for their account or coins to be returned to them with nothing but weeks of radio silence from Bittrex. Hopefully they hire more support because this is not the way to build a good customer base
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