Okay so around the beginning of November I made a mistake of transferring funds and contacted Bittrex support for help. To my surprised they responded on the same day and said that I needed to provide info about the transaction. Once responded, I haven’t heard back from them for a week. I followed up with them again via email and once again no response for two weeks. While doing some googling, to my surprise Bittrex HQ is said to be in Las Vegas which is where I live! I thought “fuck yeah let me go there in person since I’m not getting any response for almost a month. What do I have to lose?” Right?
I head over to the address but nowhere near the building says Bittrex’s name. I walk into the suite that was supposedly Bittrex’s address and asked the front desk lady if she knew where Bittrex was. She said “they just use this address but actually operate online via digital office”. I was like wtf is a digital office? So she actually gave me a number and an email to contact. I called the number and it says out of service. I contacted the email and no response from it as well. I looked them up on Twitter and found that many people have request tickets for MONTHS but haven’t gotten a response back.
It’s been almost 2 months now since my ticket was opened and other than the first response on the day I put in the ticket(Idk if it was even a real response or automated message) I haven’t got any response or updates back. The whole deal seems a bit sketchy to me and I’m honestly slowly giving up on the idea I can even get my funds back.
What do you guys think about this whole ordeal?
Tldr: went to Bittrex HQ address, their office wasn’t actually there. Phone number out of service and email doesn’t response. Very sketchy stuff.
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