I submitted a wire transfer to Coinbase/GDAX on October 30th for the amount of $40,000. I needed the money transferred the next day so when I didn't receive it, I gave a call to Metropolitan Commercial Bank(The bank I wired the money to according to the GDAX wire deposit info) and they told me because of a memo issue, the wire deposit will be refunded back to me in 3-5 business days.
After that I said "Well okay, I'll just redo another transfer and wait for this one to return." So for the second transfer, it actually didn't go through again because of bank info issue and was immediately refunded back to me the next day. After waiting 1 week for the first deposit, it did not arrive back to my bank.
I contacted the bank again and they told me that wire deposits at this time may be delayed due to the influx of users lately, and if I just wait for up to a month since initial transfer I should get the funds back to my account without having to do a recall.
Fast forward a few more weeks later, I still did not receive my funds. At this point I already sent a support ticket to Coinbase, emailed them at their wire transfer email, and called multiple times but the phone support is like nonexistent. I'm constantly on hold and it just eventually hangs up.
I was told by the bank to just do a recall from my bank and so I did that. A few days later I contacted the Metropolitan bank and they told me the recall message is already received by Coinbase and they just have to send the funds back because right now it's pretty much sitting in a limbo. A couple more weeks of phone calling, emailing, support tickets, twitter messaging, I still have not received my $40,000 initial deposit.
This is a serious issue and I actually posted in /legaladvice recently looking for what's the next step I should take. It's a lot of money and the no contact is really scary to me.
I'd really appreciate it if you guys can upvote for visibility and hopefully someone from Coinbase can see this and help me resolve the issue. #3218357
Edit: I have all the necessary info such as Wire Transfer Receipt, Recall Message Letter, and gave them screenshots of everything via Email but still have not gotten a response on the issue.
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