I made a wire transfer to Coinbase on December 27, and they said it was declined due to a name mismatch, and that they will be returning this wire back to my bank within 7 business days. After 7 business days, I sent them an email, and they stated that they were dealing with higher than average requests time, and that they needed more information about the wire (reference #, IMAD #, full name, etc.). I quickly reply to that email providing all the information necessary. This was on January the 9th.
On January 15th, they replied stating that they recently experienced delays with wires due to high volume and the additional manual processing that they require, and that all delayed wires from their backlog have been processed; and that I should receive my funds within the next 2 business days.
I sent them another email on January 17th about the status of my wire, and I have yet to receive a response. It is now January 22nd. I understand Coinbase has been busy, and that they are accepting tons of new members every day, however, this is getting frustrating. They really need to focus more on their customer support. I have seen others that have experienced the same problem as me.
Please upvote for support.
Case ID: #3370140
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