My posts at /r/KuCoin keep getting deleted. 7 days without my funds. Please help.

I transferred ONT to my KuCoin wallet 7 days ago, and it arrived instantly according to txid on the blockchain.

Nothing was credited to my KuCoin account.

I opened a ticket #40279, and provided all the screenshots. After then hearing nothing for days, I went to live chat 2 days ago, and I was told to be patient, despite pressing for an idea of how long it would take. Support said that tech “have to create a software” or some rubbish.

Today I’m told the same thing, and advised that I “can email them tomorrow if it hasn’t arrived” - which was obviously infuriating.

This is really getting stupid. Support have absolutely no idea what’s going on, and quite literally guess answers because they think that’s what you want to hear.

I just want my ONT.

submitted by /u/Jimmie0708
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